Return & Refund Policy
Last updated: July 31, 2026
Because hair products are personal-use beauty items, returns are accepted only under the conditions below.
Return Eligibility
Eligible items may be returned within 7 calendar days of confirmed delivery. To qualify, the hair must be unused, unworn, uninstalled, unwashed, uncolored, uncut, unaltered, uncombed, and in its original packaging with all ties, labels, and protective materials intact.
For hygiene and quality-control reasons, hair that has been opened beyond what is reasonably necessary to inspect it, handled extensively, brushed, combed, washed, colored, cut, altered, worn, or installed is not eligible for return or refund.
Return Authorization
Email hbtbeautyofficial@gmail.com before sending anything back. Include your order number, the reason for the return, and clear photos of the item and packaging. Unauthorized returns may be refused. Approved return instructions and the correct return address will be provided by email; do not return an item to the address shown on the original shipping label unless instructed.
Damaged, Defective, or Incorrect Items
Inspect your order promptly upon delivery. Report a damaged, defective, or incorrect item within 3 calendar days of confirmed delivery by emailing hbtbeautyofficial@gmail.com with your order number, photos of the hair, all packaging, the shipping label, and a description of the issue. Do not wash, alter, or install the hair while the claim is being reviewed.
Return Shipping
Customers are responsible for return shipping costs for approved preference-based returns. Original shipping charges are non-refundable. If HBTBEAUTY confirms that an incorrect or qualifying defective item was sent, we will provide an appropriate resolution and cover reasonable return-shipping costs when a return is required.
Refunds
Returned items are inspected before approval. If approved, the refund will be issued to the original payment method for the eligible merchandise amount. Financial institutions may require additional time to post the refund. Items that fail inspection will not be refunded and may be returned to the customer at the customer’s expense.
Exchanges
We do not guarantee direct exchanges. When approved, the fastest option may be to return the eligible item and place a new order for the preferred length.
Order Changes & Cancellations
Contact hbtbeautyofficial@gmail.com immediately to request a change or cancellation. Orders cannot be changed or canceled after order processing begins or a shipping label has been created. Submitting a request does not guarantee that the order can be stopped.
Final-Sale Items
Items identified as final sale, clearance, customized, or otherwise non-returnable on the product page or at checkout are not eligible for return unless they arrive damaged, defective, or incorrect.
Nothing in this policy limits any rights or remedies that cannot be waived under applicable law.